You have online payment option which agrees for all debit/ credit cards, netbanking, other UPIs & wallets. You can also use Amfez wallet to pay your orders.

Our refund process remains the same. Refund will always be returned to the source credit card. In case of partial refund, the refund will be on the basis of item value.

Yes, you can make payments via major international credit and debit cards issued outside India.

We would like to inform you that Amez does not charge any extra fee for payments made via International Cards. However, your bank or Payment Gateway might charge the exchange rate fee, if applicable. Please contact your bank regarding these fees. Please note, this Exchange Fee is non-refundable in case of returns.

As per rules, 5% GST is deducted on Final price of the products, i.e (MRP - product discount - coupon discount)

We do not collect or store your debit/credit card information. If you suspect any such thing, then please report this to your bank immediately.

We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety. So be assured, it is completely safe to use your bank debit/credit card on our website.

There is no hidden charges, all charges applicable is mentioned during checkout.

When your payment fails, your ordered product will be moved & saved in the order page, from where you can re-pay from there.

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc. The GST amount, if applicable, can be viewed on the cart/checkout page.

We offer you instant gratification with your every purchase! We hate to see you cancel/return your order, but promise to lend you a hand, till the very end. On return/cancellation of an order, the refund amount, including the GST collected would be refunded, in its entirety. In case of partial returns, the GST amount charged corresponding to that particular item(s) shall be refunded.

For shipping in India- for order below 999- shipping charges will be 59 and for order above 999 you can avail free delivery. For International shipping- for all orders flat 1000 shipping charges is applicable.

The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.

The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you. Please Note:- If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled.

The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you. Please Note:- If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled.

To assure you the best possible service, we have a team of trust-worthy courier partners, who work hard round the clock, just for you! You will be informed about the courier company via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.

We suggest you to please call our customer care representative or write to us on care@amfez.com and we will contact you with a possible solution at the earlies

Click/tap on the CHECK DELIVERY DETAILS on the product page and enter your area Pin code in the space provided. You will get the estimated delivery date and availability/non availability of Delivery for the product. If Amfez is not covering your Pin code currently, do keep checking back after some days as these are frequently updated.

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

We are sorry that you had to experience a minor glitch but please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately, so please don't worry, your item is on its way! The expected time and date of delivery would be dutifully communicated with you on your registered phone number and email id, unless the order is cancelled on your part. Alternatively, in the rare circumstance, when seller is unable to fulfill your order, your payment will be refunded at the earliest.

Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India, doesn't give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.

To keep a track of your order, use our Track Order facility on the order page. You can also refer to the email and SMS sent by us to track the movement of your order.

Online shopping shouldn't be complicated at all! Courier companies use certain standard abbreviations and terminologies. We are simplifying it for you! -In transit Your order is on its way to your city -out for delivery Your order has reached your city and we will attempt to deliver it today -Hold at hub We tried delivering your order at least once and we will try again in 48 hours -RTO in transit Your order was undelivered and is on its way back to our warehouse. For further queries, don't hesitate to reach out to us on our customer care helpline (0124-612 8000) . We are always happy to assist you

We request you to check your email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order. If in case you can't find any notification from us and the promised time is over, please write to us at CARE@AMFEZ.COM and we will provide you with a solution.

Go to My order page, and select return order to the order you wish to return, Return can be done only till 10 days of ordering.

No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained.

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

We make every effort to simplify the return process. Once your return request has been placed, our field executive will visit your premises for pickup of the return item(s) and we will initiate your refund, after the item is received at our warehouse and quality check is done.

Your payment will be refunded to the mode of payment used (credit card/debit card/netbanking) for placing order, the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Payment made through wallet, if any, will be refunded in to your Gift Card only within 1 business day.

1. For refund to your credit/debit card, please note that the refund amount will be credited into the same card, which was used for placing the order.

2. For refund through NEFT (online bank transfer), please note that the refund amount will be credited into the same bank account that you had provided while placing refund request.

We update our customers through emails at every step of the returns process. If the last email update states that the refund has already been initiated, we request you to wait for the duration mentioned in the email. Depending on the mode of refund, the time taken for the refund to get reflected in your account can vary. If you haven't received any update from us or you have any concerns, please email us at care@amfezcom

If you have forgotten your password, we will need to reset it for you. Please click on "forgot password" at login area to reset your password. Reach out to us if you face any issues.

No! You don't need to type the address every time you place an order, and we dont forget our customers! An address once used will be saved in My Account. You can go to your saved addresses and modify your default Shipping (delivery) address and Billing address.You can also add more addresses using 'Add a new address' button. You can select any of the addresses instead of typing the shipping address while you are ordering. Save time, Keep shopping!

No registering does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter, and yet want to avail the benefits of being a registered user, just click on the unsubscribe link in the newsletter.

You’ll be notified of all the offers via emails sent to your registered email id.

You can check your wallet balance and transaction history from My wallet option Hey, Customer section.

In My wallet, you have an option to add money to wallet. You also have few offers- Do check them while adding money.

Yes, there is no restriction in using your wallet money while ordering on amfez.com.